Who we are

FactZero BV

Vlierweg 12 | Amsterdam

Chamber of Commerce 91590809 | VAT NL91590809

Our website address is: https://factzero.io

Data We Collect

We may collect the following types of personal data: 

Identity Data: 

• Name, surname, company name. 

Contact Data: 

• Email address, phone number, billing/shipping address. 

Financial Data: 

• Payment details (processed securely by third-party payment providers; we do not store payment card information). 

Technical Data: 

• IP address, browser type, time zone, device information, and cookies. 

Usage Data: 

• Information about how you use our website (pages visited, time spent, etc.). 

Marketing Data: 

• Preferences for receiving communications, feedback, or surveys. 

 

How We Collect Your Data

We collect data through: 

• Direct Interactions: When you register, make a purchase, or contact us. 

• Automated Technologies: Cookies and similar technologies collect usage and technical data. 

• Third Parties: Payment processors and analytics providers like Google Analytics. 

 

Purpose and Legal Basis for Processing Data

We process personal data for the following purposes: 

Purpose	Legal Basis
Fulfilling orders and delivering products	Performance of a contract
Customer support	Legitimate interest
Marketing and communications	Consent or legitimate interest
Improving website performance	Legitimate interest
Legal obligations	Compliance with legal obligations

 

Sharing Your Data

We may share your data with: 

• Payment Service Providers (e.g. Molly, Stripe, PayPal) to process transactions. 

• Shipping Providers for order fulfillment. 

• Analytics Providers (e.g., Google Analytics) for performance improvements. 

• Legal Authorities if required by law. 

We ensure third-party partners protect your data and comply with GDPR.  

International Data Transfers

Your data will not be processed outside the European Economic Area (EEA). We ensure adequate safeguards (e.g., Standard Contractual Clauses) to protect your data in accordance with GDPR. 

 Data Security

We use appropriate security measures to protect your personal data from unauthorized access, alteration, or loss. These include: 

• SSL encryption for data transmission. 

• Secure storage and access controls. 

 Data Retention

We retain your data only for as long as necessary: 

• Order Data: 7 years (for tax and accounting purposes). 

• Marketing Data: Until you withdraw consent. 

• Technical Data: Typically 12 months. 

Your Rights Under GDPR

You have the following rights: 

• Access: Request a copy of your personal data. 

• Rectification: Correct inaccurate or incomplete data. 

• Erasure: Request data deletion (subject to legal obligations). 

• Restriction: Limit processing of your data. 

• Portability: Receive your data in a structured, machine-readable format. 

• Objection: Object to processing for marketing purposes. 

• Withdraw Consent: At any time. 

To exercise these rights, contact us at: privacy@factzero.io 

 Cookies

Our website uses cookies to enhance your experience. For detailed information, see our Cookie Policy. 

Changes to This Policy

We may update this Privacy Policy periodically. Check this page for the latest version. The last update date is displayed at the top. 

 Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: 

Email: info@factzero.io